Support Coordination

RippleAbility is here to help you get the most out of your child’s support coordination budget!

Coordinating your child’s supports can be a very daunting and confusing process to tackle on your own. That’s where our support coordinators can help. We’re here to work with you and your child to get to know their goals and optimise the way you utilise their NDIS plan.

We’re here to provide you with unbiased, objective recommendations on the types of services most suitable to your child and where you can access them. Ultimately, you have full choice and control, our support coordinators are here to back you up and offer a helping hand. In many cases, the cost of hiring a support coordinator is covered by your child’s NDIS plan so don’t hesitate to reach out!

We are currently offering the following Support Coordination levels:

  • Support Connection (Level 1):

    This form of support is utilised to build your child’s ability to connect with informal, community and funded supports enabling them to get the most out of their plan and pursue their goals!

  • Support Coordination (Level 2):

    This form of support is intended to assist you to build the skills you need to understand and use your child’s plan. Our support coordinator will work with you to ensure variety of supports are used to increase your child’s capacity to maintain relationships and live more independently and inclusivly in their community.

or call our Support Coordination office directly at: 0407 434 044

our managing director and head support coordinator “Claire”

(image description): our managing director and head support coordinator “Claire”.

Support Coordination testimonies:

“We moved over to RippleAbility for support coordination after a pretty nasty experience with a bigger organisation. Claire really made me feel like I was part of the family and not just a number. I so so so recommend using RippleAbility for support coordination.”

Danielle

“Claire made sure we got everything we wanted in our plan and some things we didn’t even think of. I am so extremely greatful for all the help RippleAbility has given us and our daughter”

Gabbrielle

“I had no idea how to use the support cooridnation on my son’s plan before I got in touch with RippleAbility. They were so understanding and accomodating and I feel like I have a bit more of a grasp on the things I can use my plan for.”

Naya

Frequently Asked Questions (FAQ)

We've put together some commonly asked questions to give you more information about Support Coordination and the service we offer. 

If you have any questions that you can't find the answer to, please reach out to us at info@rippleability.org (we are always happy to help!).

  • Support coordination is an NDIS funded service designed to help participants (and their families/representatives) to coordinate the supports in their NDIS Plan to get the best out of their NDIS funding. Supports include informal, mainstream, community and funded supports.

  • Typically support coordination will be clearly listed on your NDIS plan. Support coordination will come under your child’s “Capacity Building” budget.

  • Our support coordinators utilise their in-depth knowledge of the NDIS to assist you with:

    • Determine their individual needs and development goals

    • Navigate the NDIS marketplace (including mainstream, community, informal and provider options) to find supports that are best suited to meeting their needs and goals

    • Communicate with support providers, to maximize the hours of support, and complete service agreements and bookings

    • Build capacity and exercise choice and control, for example by mentoring and teaching e.g. how to use the NDIS portal, monitor budgets and find providers

    • Monitor and record their progress towards achieving their goals

    • Prepare for an NDIS Plan Review and provide support during and after

  • A Support Coordinator's role is to help NDIS participants to understand their NDIS Plan, identify their needs and goals, monitor their progress and connect with the people and support that will enable them to live with choice and control.

    A Plan Manager is responsible for the financial/administrative side of a participant's NDIS Plan. For example, the Plan Manager is responsible for organising payments, processing claims and invoices and tracking budgets. If you require plan management services, your support coordinator can help you to arrange this. (Currently we do not offer plan management)

  • Funding decisions are based on what is considered ‘reasonable and necessary for your child to pursue their goals, in addition to the support provided by family, friends, and other community and government services.

    Where reasonable and necessary, support coordination will be included in the Capacity Building budget. This is a fixed amount for a support coordinator to help you use your plan.

    If your plan describes (or ‘states’) the level of support coordination funded, you can only purchase this level (we offer levels 1 & 2) of support coordination.

    If your plan does not describe the level of support coordination funded, you can choose to purchase the level of support coordination that suits your needs.

  • Switching support coordinators is as easy as 1, 2, 3!

    1. Contact our friendly team (0407 434 044) and let us know you want to make the switch.

    2. We will contact your current Support Coordinator to arrange the transition and ensure there are no disruptions to the delivery of your existing support services.

    3. We will contact your service providers to let them know we are now your support coordinator contact.

    And that’s it!